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The Audiowright Shop
General Repair policies
Audio repairs are generally unique to each unit. With the sophistication of today’s equipment and the relatively low cost to replace a broken unit, we have found that the best way to deal with pricing is on an individual basis.
We have looked at flat rate pricing but found it impractical due to the lack of reoccurring problems, even amongst the same model number of unit. The only way to make flat rate pricing work for a company is to place those prices higher than they would normally be in order to cover themselves.
Free estimates are along the same lines. A free estimate is generally an educated guess (or sometimes just a guess). Again, that guess is going to be higher that normal to cover themselves.
We have found the fairest way for all parties, is to give an estimate on each unit. We charge an estimate fee on every unit. We will then put your unit on the test bench and a technician will diagnose and estimate the repair. The technician will then contact you to discuss the next course of action. You can either accept or decline the estimate. If you accept, your unit will then be repaired as soon as possible. If you decline, your unit will be put back together. In both cases you will be contacted when your unit is ready to be picked up.